HAVEL.DIGITAL GmbH - Guidelines for Web Development

At HAVEL.DIGITAL GmbH, our web designs involve complex coding and require the expertise of our in-house technical team. All websites developed by HAVEL.DIGITAL are maintained exclusively by our staff to ensure quality and consistency.

### 1. Service offer

#### 1.1 Promotional websites

Websites costing less than CHF 5,000 are classified as promotional websites and must adhere to the following guidelines:

- Publication and maintenance:

  Every promotional website developed by HAVEL.DIGITAL must be published under the customer's Google Business account. Misrepresentations or inappropriate advertising may result in the website being deleted or transferred to a private account.

- Development process:

  The website development process begins after HAVEL.DIGITAL receives all required texts, photos and ideas from the client within a period of 2 weeks. Any additional materials submitted after this period will not be considered unless additional fees are paid.

- Submission deadlines:

  Text and photo updates must be submitted by 10:00 a.m. to be processed by 2:00 p.m. the next day. Materials submitted after this time will be processed the following business day.

- Promotional activities:

  HAVEL.DIGITAL does not conduct photo shoots or video productions unless these are included in an advertising package. Clients are responsible for managing their own advertising activities.

- Business visits:

  Each visit to the customer's company, if requested, will be charged at CHF 20 for travel costs plus the hourly rate for the service.

#### 1.2 Non-promotional websites

Websites costing over CHF 5,000 are subject to different rules depending on the hosting and maintenance package chosen, as described in the respective agreements.

### 2. General guidelines

#### 2.1 Hosting and Maintenance

- Hosting and maintenance packages are available with a term of 6 or 12 months. If hosting or maintenance fees are not paid on time, the website may be deleted or transferred to a private account.

#### 2.2 Changes

- Structural changes are not included in maintenance plans and are billed separately. Maintenance work typically includes:

  - Add or update photos

  - Changing texts

  - Adjusting product prices

  - Updating or adding offers or products

#### 2.3 Technical Support

- Technical support outside of our hosting and maintenance packages is charged at CHF 120 + VAT per hour. This includes troubleshooting, upgrades, software patches and bug fixes.

#### 2.4 Transfer of websites

- For promotional websites, the transfer of a website designed by HAVEL.DIGITAL to a private account costs a fee between CHF 9,500 and CHF 19,500 + VAT, depending on the complexity of the web design.

- For non-promotional websites, the transfer fee is CHF 3,000 + VAT.

### 3. Legal protection measures

#### 3.1 Place of jurisdiction and applicable law

- This agreement is governed by Swiss law. Any disputes shall be subject to the jurisdiction of the courts in Zurich, Switzerland.

#### 3.2 Disclaimer

- HAVEL.DIGITAL GmbH is not liable for indirect, incidental or consequential damages, including lost profits or loss of data.

#### 3.3 Force majeure

- 3.3.1 HAVEL.DIGITAL GmbH shall not be liable for any delay or failure in performance caused by events beyond its reasonable control. These events may include, but are not limited to:

  - 3.3.1.1 Natural disasters (e.g. earthquakes, floods)

  - 3.3.1.2 Force majeure (e.g. pandemics)

  - 3.3.1.3 War, terrorism or civil unrest

  - 3.3.1.4 Government measures or regulations

  - 3.3.1.5 Internet outages or disruptions caused by external factors

- 3.3.2 In the event of force majeure, HAVEL.DIGITAL GmbH will notify the customer as soon as possible.

- 3.3.3 All obligations under this Agreement shall be suspended for the duration of the Force Majeure Event.

- 3.3.4 HAVEL.DIGITAL GmbH will use reasonable efforts to minimize the impact of the event on the services provided.

#### 3.4 Restrictions on use

- Customers undertake not to use the website for illegal activities or in a manner that could damage the reputation of HAVEL.DIGITAL GmbH.

#### 3.5 Dispute resolution

- In the event of a dispute, both parties undertake to first attempt to resolve the matter through mediation before taking legal action.

### 4. Customer Responsibilities

#### 4.1 Contents and deadlines

- Clients must provide accurate, lawful content and feedback within the specified timelines. Late submissions may result in delays or additional fees.

#### 4.2 Licensing and intellectual property

- 4.2.1 The Customer is responsible for ensuring that all third party content used on the Website, including but not limited to images, videos and software plugins, is properly licensed.

- 4.2.2 The customer undertakes to protect and defend HAVEL.DIGITAL GmbH against any claims arising from the use of unlicensed content.

- 4.2.3 All intellectual property rights, including but not limited to copyrights, patents, trademarks and trade secrets in the website design and code developed by HAVEL.DIGITAL GmbH shall remain the exclusive property of HAVEL.DIGITAL GmbH until all fees associated with the project, including any transfer fees, are paid in full.

- 4.2.4 Upon full payment of all fees, including the transfer fee for transferring the Website to a private account or other server, ownership rights to the Intellectual Property shall pass to the Customer.

- 4.2.5 Until the transfer of ownership, HAVEL.DIGITAL GmbH reserves the right to use the website design and associated materials for advertising purposes.

#### 4.3 Customer cooperation

- The Client agrees to provide timely feedback and materials as requested by HAVEL.DIGITAL GmbH to ensure compliance with project deadlines. Delays caused by the Client may result in adjusted schedules or additional fees.

### 5. Payment and termination

#### 5.1 Terms of payment

- All invoices issued by HAVEL.DIGITAL GmbH are payable within 7 days. Late payments will incur a monthly fee of 20% of the outstanding amount.

#### 5.2 Refund and Cancellation Policy

- Payments are non-refundable. If the Client cancels the project after work has commenced, the Client will be liable for payment of the work completed up to the date of cancellation, including any non-refundable deposits.

#### 5.3 Termination

- Either party may terminate this agreement with 30 days' notice. HAVEL.DIGITAL may terminate the agreement immediately in the event of serious breaches, such as non-payment. Termination does not waive the right to collect outstanding fees.

### 6. Data protection and security

#### 6.1 Data processing and security measures

- HAVEL.DIGITAL GmbH complies with the GDPR and uses industry standard security measures, including encryption and regular security audits, to protect customer data.

- In the event of a data breach, HAVEL.DIGITAL GmbH will notify the customer within 72 hours and take all necessary steps to mitigate the breach.

#### 6.2 Data retention

- After termination of the services, HAVEL.DIGITAL GmbH will delete or return all customer data upon request, unless there are statutory retention obligations for the duration of the legal retention period.

### 7. Customer Agreement and Policy Updates

- Customer Agreement:

 By using the services of HAVEL.DIGITAL GmbH, the customer acknowledges and agrees to the conditions set out in this policy.

- Policy updates: HAVEL.DIGITAL GmbH reserves the right to update these policies regularly. Customers will be informed of any significant changes.

### 8. Definitions

- "Promotional Website": A website designed and offered for less than CHF 5,000.

- "Non-promotional website": A website designed and offered for more than CHF 5,000 and subject to different rules depending on the hosting and maintenance package chosen.

- "Structural Changes": Changes to the core functionality and structure of the website, such as database integrations and backend processes.

- "Intellectual Property": All copyrights, patents, trademarks and trade secrets in the website design and code developed by HAVEL.DIGITAL GmbH.

- "Force Majeure": Events beyond the reasonable control of HAVEL.DIGITAL GmbH that prevent or delay the fulfillment of obligations, such as natural disasters, war or internet outages.

privacy policy

Last updated: 11.01 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use your Personal Information to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. 

Interpretation and Definitions

interpretation

Words with the initial letter capitalized have the meaning defined under the following conditions. The following definitions have the same meaning regardless of whether they appear in the singular or plural.

definitions

For the purposes of this Privacy Policy:

Account means a unique account created for you to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for the election of directors or other governing body.

Company (referred to in this Agreement as either "the Company", "We", "Us" or "Our") refers to Havel Digital, Bolleystrasse 17, 8006 Zurich, Switzerland.

Cookies are small files placed on your computer, mobile or other device by a website that contain details of your browsing history on that website, among many other uses.

Country refers to: Switzerland

Device means any device that can access the Service, such as a computer, mobile phone or digital tablet.

Personal data is any information relating to an identified or identifiable person.

Service refers to the Website.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals engaged by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform Service-related services or to assist the Company in analyzing how the Service is used.

Third-Party Social Media Service refers to any website or social network through which a User can log in or create an account to use the Service.

Usage Data refers to automatically collected data generated either by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to HAVEL DIGITAL, accessible at https://havel.digital/home

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collection and use of your personal data

types of data collected

Personal data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

E-mail address

first name and last name

phone number

Address, State, Province, Zip Code, City

usage data

usage data

Usage data is automatically collected when you use the service.

Usage Data may include information such as your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service through a mobile device, we may automatically collect certain information, including, but not limited to, the type of mobile device you use, your unique mobile device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or when you access the Service through a mobile device.

Information from third-party social media services

The Company allows you to create and log in to an account to use the Service through the following third-party social media services:

Google

Facebook

Instagram

Twitter

LinkedIn

If you choose to sign up through or otherwise grant us access to a third-party social media service, we may collect personal information already associated with your third-party social media service account, such as your name, email address, activities, or contact list associated with that account.

You may also have the opportunity to share additional information with the Company through your account on a third-party social media service. If you choose to provide such information and personal data, during registration or otherwise, you grant the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

tracking technologies and cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Tracking technologies used include beacons, tags and scripts to collect and track information and to improve and analyze our Service. The technologies we use may include:

Cookies or browser cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies, or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser setting to refuse cookies, our Service may use cookies.

Web Beacons. Certain sections of our Service and emails may contain small electronic files known as web beacons (also known as clear GIFs, pixel tags, and single-pixel GIFs) that allow the Company, for example, to count users who have visited those pages or opened an email, and for other related website statistics (for example, to record the popularity of a particular section and to verify system and server integrity).

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted once you close your web browser. 

We use both session and persistent cookies for the purposes listed below:

Necessary / Essential Cookies

Type: Session cookies

Managed by: Us

Purpose: These cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services you have requested cannot be provided and we only use these cookies to provide those services to you.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent cookies

Managed by: Us

Purpose: These cookies identify whether users have accepted the use of cookies on the website.

functionality cookies

Type: Persistent cookies

Managed by: Us

Purpose: These cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences each time you use the website.

For more information about the cookies we use and your choices regarding cookies, please see our Cookies Policy or the Cookies section of this Privacy Policy.

use of your personal data

The Company may use personal information for the following purposes:

To provide and maintain our Service, including monitoring the usage of our Service.

To manage your account: to manage your registration as a user of the Service. The personal data you provide may give you access to various features of the Service available to you as a registered user.

For the performance of a contract: the development, compliance and performance of the purchase contract for the products, items or services you have purchased or any other contract with us through the Service.

To contact you: To contact you via email, phone calls, SMS or other equivalent forms of electronic communication, such as push notifications from a mobile application regarding updates or informative notices

 in connection with the functions, products or services ordered, including security updates, if this is necessary or appropriate for their implementation.

To provide you with news, special offers and general information about other goods, services and events we offer that are similar to those you have already purchased or enquired about, unless you have opted not to receive such information.

To manage your requests: To process and manage your requests to us.

For Business Transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information we have about our Service users is among the assets transferred.

For Other Purposes: We may use your information for other purposes such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your experience.

We may share your personal information in the following situations:

With Service Providers: We may share your personal information with service providers to monitor and analyze the use of our Service, to contact you.

For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of part or all of our business to another company.

With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

With business partners: We may share your information with our business partners to offer you certain products, services or promotions.

With Other Users: When you share personal information or otherwise interact with other users in the Public Areas, that information may be viewed by all users and may be publicly disseminated. When you interact with other users or register through a third-party social media service, your contacts on the third-party social media service may see your name, profile, pictures, and descriptions of your activities. Likewise, other users may view descriptions of your activities, communicate with you, and view your profile.

With your consent: We may disclose your personal information for other purposes with your consent.

storage of your personal data

The Company will retain your personal information only for as long as it is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is typically retained for a shorter period of time, unless this data is used to strengthen the security or improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

transfer of your personal data

Your information, including Personal Data, will be processed at the Company's operating offices and other locations where the parties involved in the processing are located. This means that this information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information constitutes your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

deletion of your personal data

You have the right to delete your personal data or to request assistance in deleting the personal data we have collected about you.

Our Service may provide you with the ability to delete certain information about you within the Service.

You may update, change, or delete your information at any time by logging into your account, if you have one, and visiting the Account Settings section, which allows you to manage your personal information. You may also contact us to request access to, correction of, or deletion of personal information you have provided to us.

Please note, however, that we may retain certain information where we are legally required or permitted to do so.

Disclosure of your personal data

business transactions

If the Company is involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

law enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests from public authorities (e.g. a court or government agency).

Other legal requirements

The Company may disclose your Personal Information in the good faith belief that such action is necessary to:

To comply with a legal obligation

To protect and defend the rights or property of the company

Prevent or investigate possible misconduct in connection with the Service

To protect the personal safety of users of the Service or the public

Protect yourself from legal liability

security of your personal data

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

data protection of children

Our Service is not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that we have collected Personal Information from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires parental consent, we may require your parent's consent before we collect and use that information.

Links to other websites

Our Service may contain links to other websites that are not operated by us. When you click on a third-party link, you will be directed to that third-party website. We strongly advise you to review the privacy policy of every website you visit.

We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party websites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are encouraged to check this Privacy Policy periodically for changes. Changes to this Privacy Policy will be effective when they are posted on this page.

Contact us

If you have any questions about this privacy policy, you can contact us:

By email: [email protected]

By visiting this page on our website: https://havel.digital

By post: Bolleystrasse 17, 8006 Zurich, Switzerland